How to open Ledger Live (quick overview)
Ledger Live is the official companion app used to manage accounts on your Ledger hardware device. Use the desktop app (recommended) or mobile app you installed from official app stores. Never download Ledger Live from unverified sources.
Connect & Unlock Your Ledger Device
- Connect the Ledger device to your computer or phone using the supplied cable.
- Open Ledger Live and choose the correct flow (Add device / Connect device) as prompted.
- On the hardware device, enter your PIN to unlock. Confirm any actions shown on the device screen — the device display is the single source of truth for approvals.
Quick safety reminder: Ledger Live may prompt you on the computer, but always confirm and approve transactions or operations directly on your Ledger device screen.
Common Connection Issues & Fixes
If Ledger Live doesn't detect your device, try these steps in order:
- Ensure the cable and port are working; try a different USB port or cable that supports data (not just charging).
- Make sure your device is unlocked (enter PIN) and on the home screen.
- Restart Ledger Live and your computer/device, then reconnect.
- Verify the device firmware and Ledger Live app are up to date (only update when using official prompts inside Ledger Live).
- If problems persist, consult official documentation from Ledger (use verified sources) rather than unknown guides.
Security Best Practices
- Never enter your 24-word recovery phrase into any computer, website, or app — keep it offline and private.
- Keep your recovery phrase physically secure (consider metal backup for durability).
- Confirm addresses and transaction details on the Ledger device screen before approving.
- Use the official Ledger Live app only; avoid browser extensions or third-party apps unless you fully trust them and verify compatibility.